SOUTHERN COMFORT TRAVEL
TERMS and CONDITIONS

Hereafter Southern Comfort Travel will be known as “the Company” and the person or persons making a booking shall be known as “the hirer” or “party” It will be deemed that the hirer accepts responsibility for every person in his/her party and agrees to the conditions below at the time of booking and certainly in advance of to boarding the vehicle. The Terms and conditions are available upon request and accessible on the Company website. 

1.  All bookings are to be made in advance of the required date of travel and must be confirmed within seven days of enquiry (if appropriate) by telephone, e-mail or by post and will be considered as binding. A booking involving separate (return or onward) journeys on either the same or different dates will be deemed as one booking but with separate parts to the one booking.
2. Enquiries not confirmed within the above period will be subject to prior booking.
3. Full payment must be received at least 14 days before the date of hire with regards to special hire events (i.e. half or full day bookings)
4. All other payments must be received within seven (7) days in the form of a cheque or on account by prior arrangement.
5. No refund will be given against full payment by the hirer if cancellation is made within the 14 day period as stated in clause 3 above.
6. In the event of a cancellation by the hirer for whatever reason, any deposit or fee paid will be forfeited. However the company may in special circumstances return the deposit or fee either in part or in full.
7. No responsibility can be accepted by the company for adverse weather conditions, i.e. snow, flooding etc, which may lead to delays during the period of hire or for the abandonment of the journey.
8. The Company will not be responsible for the necessary cancellation of a booking due to the issue of advanced severe weather warnings the appropriate authorities.
9. Whilst every effort will be made by the licensed chauffeur to affect a timely arrival at the final destination no responsibility will be accepted by the Company for delays, road closures or diversions caused by traffic accidents or conditions or by direction of the authorities.
10. . Whilst every effort is made to ensure the serviceability of the vehicle in accordance with the manufacturer’s maintenance recommendations, no responsibility can be accepted for the mechanical, electrical or material breakdown, howsoever caused. In the unlikely event of such an occasion every effort will be made to affect an immediate or prompt repair to the vehicle to bring about the continuation of the journey. In the event of not being able to do so, the hirer will be offered a transfer to another vehicle. Any additional costs incurred to render the transfer will be borne by the hirer. The Company however will refund in full the original hire charge. NOTE. The Company, in addition to clause’s 7 & 8 or any other breakdown and /or accident, will not be held responsible for missed connections and or meetings and, functions howsoever caused.
11.   The Company will contact the hirer in the event of an accident or mechanical breakdown involving the vehicle in question which could affect the ability to fulfill the requirements of the original booking. Every effort will be made by the Company to rectify the problem in order to return the vehicle into service .The Company will return in full (if applicable) any deposit of fee paid in advance if it is unable to fulfill its original obligation.
12. . The company will endeavor to contact the hirer as soon as possible in the case of the licensed driver taking ill.
13. . The company will reimburse all fees to the hirer if it is unable to fulfill its obligation due to such an illness. Alternative arrangements (at the cost to the client) will be made to ensure repatriation should an illness occur whilst the client is away or overseas.
14.   The company reserves the right at any time to change, replace or renew the vehicle booked or advertised. The hirer will be notified of any significant changes to the original vehicle specification if deemed significant to the original requirements of the hirer.
15.   The consumption of food/food products is not permitted inside the vehicle.
16.   The consumption/supply of drinks, alcoholic or non alcoholic is not permitted inside the vehicle.
17.   The hirer shall be fully responsible and liable for any damaged caused, both inside and outside the vehicle by the hirer or any member of his/her party, howsoever caused.  This involves the incitement of a third party which results in damage to the vehicle or its contents. The hirer will agree to be liable to pay to the company a fixed daily rate (as determined by the company) whilst the vehicle is out of commission for such repairs, plus any further incurred losses, i.e. lost bookings.
18.   The company will not accept responsibility for the hirer or any of his/her parties for items or goods placed in the vehicle or trailer. Any items or goods belonging to the hirer or his/her party left in the vehicle/trailer unaccompanied during the rental period remain the responsibility of the hirer. The hirer must make sure that all items/goods belonging to the hirer or any of his/her party are removed at the end of each rental term, employees of the company can not hold/store/safe guard any items for the hirer or his/her party.
19.   The Company is insured for the use of a trailer for business purposes on a third party insurance basis only (details available on request)
20.   All items belonging to the hirer or his/her party placed in the trailer remain the responsibility of the hirer or his/her party (see clause 18) and not the responsibility of the company. Third party insurance applies in the case of an accident. 
21.   Every effort will be made to affect the speedy return of any items found having been left in the vehicle by the hirer of any member of his or her party. However unclaimed (lost) property will be returned to the Licensing Offer at EDDC offices within 24 hours of discovery.    
22.   The company or its representatives (i.e. chauffeur/driver) reserves the right to refuse entry to the vehicle to any person/s that are deemed unfit for whatever reason, and can refuse to commence or continue a journey if any hirer or party member behaves in a manner which may be detrimental to any persons or to the vehicle and its contents; In this event NO refund will be given.
23.   A minimum of £80.00 valeting fee will be charged to the hirer through misuse, by the hirer or any member of his or her party, from food, drink (see clause 11 and 12) or illness or any other cause or reason. If the retail cost is in excess of the above value the hirer will be responsible for the full amount to render  restoration to a standard no less than provided at the commencement of the hire period.
24.   Any deviation to the booking by the hirer (i.e. additional pickups or change of venue, causing extra mileage or time) not made at the time of booking may be subject to an additional fee, No guarantee will be made by the Company to meet such additional requirements although every effort will be made to meet the hirers needs and subject to joint agreement of any additional fees incurred.
25.   Once a booking is confirmed and deposit paid, the price quoted to the hirer will not be subject to alteration unless there is any deviation from the details in the original booking (see clause’s 15 and 19)
26.   The company’s discretion shall be decided by the proprietor of the company at all times and their decision will be fully binding in all matters.
27.   Hire time starts from the time the vehicle leaves the companies premises to the time the vehicle returns.
28.   As of July 1st 2007, all vehicles are deemed as "smoke free" by legislation.
29.   Transport of London Congestion charge (if applicable) will be included in the quotation.
30.   Road and bridge tolls (if applicable) will be included in the quotation.
31.   Airport car park charges (if applicable) will be included in the quotation. However the Company reserves the right to invoice separately for additional charges incurred as a result of flight delays beyond two hours of the scheduled landing time. 

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